Refund policy

You can return a mat within 30 days of delivery. Write to us first at hello@coirmats.com with your order number, and we reply with where to send it.

Stock mats

A stock mat (any mat in a listed size) can be returned within 30 days if it is unused and in the condition it arrived in. We refund the price of the mat.

Custom-cut mats

A custom-cut mat can be returned within 30 days if it is unused. Because it was cut to your size, we keep a 15% restocking fee and refund the rest of its price.

Defects, damage and mistakes

If a mat arrives damaged or defective, or is not what you ordered, email hello@coirmats.com with your order number and a photo. We replace it or refund it in full, and we pay the shipping both ways. This applies to custom cuts too, with no restocking fee.

Logo and personalized mats

Logo and personalized mats are made for one customer, so they can be returned only for a defect or our mistake.

Sending a return

• Please write to us before you send anything; a parcel that arrives without a return request may be refused.
• Returns go to CoirMats.com, 900 Ashland Avenue, Folcroft, PA 19032.
• For a return that is not our mistake, the return shipping is yours to pay. Rolls and cricket matting go back by freight.

Refunds

We inspect the return when it arrives and refund it to your original payment method within 10 business days. Your bank may take a few more days to show it.

Exchanges

To change a size or color, return the mat you have and place a new order for the one you want.

Contact

Questions about a return: hello@coirmats.com.